CAREER DEVELOPMENT

Quality of Life Group Case Management Internship Program Description

The Organization

Founded in 2009 by Dr. Min Cole, Ph.D. in Applied Gerontology, the Quality of Life Group (QOLG) is a
nonprofit and nonpartisan organization, with the mission of working towards the best quality of life for
older adults and their families by providing innovative person-centered programs, services, research, and
education in Long-Term Support and Services (LTSS) in the communities we serve. Please go to
http://www.qolg.org or go to Dr. Cole’s LinkedIn at https://www.linkedin.com/in/mincole/ for more
information.

Essential Duties and Responsibilities:

QOLG Case Management program aims to provide locally or remotely help for family caregivers and
people they care for with complex issues and decision-making connected to aging and disabilities.

• Assessing the client’s current medical, psychological, emotional, functional, cognitive, and social
needs and conditions and collecting information by interviewing and/or making on-site visits.
• Assess the client’s caregiving condition by interviewing families, caregivers, neighbors, and other
related resources.
• Developing long-term care written strategic planning and setting reasonable and sustainable goals.
• Helping the clients by referring him/her to community resources; arranging for appointments;
establishing rapport with other agencies as needed.
• keeping records of each case by documenting the client’s situation and the client’s actions in the
progress notes.
• Monitoring the implementation of the plans by periodic follow-up and telephone reassurance.
• Updating the federal, state, and local legal requirements by studying existing and new legislation;
enforcing adherence to requirements; and reporting to the organization management team on
planning and actions.
• Maintains client confidence and protects operations by keeping information confidential under
HIPAA.
• Attends, participates, leads, and/or facilitates routinely scheduled meetings and education sessions as
required for the program or agency.
• Maintains a strong working relationship with all other programs to keep lines of communication
open regarding clients and referrals.

• Acts as client advocate interfacing with Social Security, Medicare/Medi-Cal, and other agencies.
Ensures clients receive all benefits to which they are entitled.
• Performs additional duties as assigned.

Job Qualifications:

• Must be accountable, reliable, and able to relate well to the older adults and work closely with the
family members and caregivers.
• Possess knowledge of social, economic, and psychological needs of homebound elderly and the
needs of their family caregivers.
• Exceptional listening skills, a collaborative style coupled with adaptability and flexibility, high
energy, and the ability to prioritize.
• Organized, with an ability to prioritize time-sensitive assignments.
• Must be a team player and able to work closely with other case managers, and supervisors,
participating in team meetings and required training.
• Must be able to communicate in English and preferred in other languages as well.

EEO Statement

Quality of life Group provides equal employment opportunity (EEO) to all persons including volunteers
regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion,
creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital
status, status.
Job Type: Internship or per-diem
Pay: This is a non-paid volunteer position and might provide job opportunities based on performance,
skills, and potential.